Junior Customer Care Executive (French)

TL;DR

Junior Customer Care Executive (French): Onboarding new partners and providing high-quality support to existing clients on our digital sports management platform with an accent on clear communication and problem-solving. Focus on maintaining helpdesk documentation, assisting with business intelligence tasks, and ensuring a seamless experience for French-speaking B2B clients.

Location: Onsite in Vienna, Austria

Salary: EUR 32,410 gross/year

hirify.global is an international, dynamic company that connects consumers with sports providers through an integrated management software platform.

What you will do

• Onboard new customers and guide them through platform setup.
• Provide reliable day-to-day support to existing French-speaking clients.
• Contribute to business intelligence projects and maintain database accuracy.
• Manage and update online helpdesk documentation.
• Participate in Customer Care initiatives and team projects.
• Handle ad hoc operational tasks to support the team workflow.

Requirements

• Native French proficiency required.
• Fluent English proficiency required.
• Strong communication skills, comfortable with B2B client interaction.
• Detail-oriented and solution-focused mindset.
• Proficiency in digital tools like Google Workspace and MS Office.
• Genuine interest in sports or wellness industries.

Culture & Benefits

• Full-time position based on a 35-hour work week.
• Work-life balance with every second Friday off.
• Monthly sports budget for personal wellness activities.
• Modern equipment including a MacBook provided for all staff.
• Regular team activities and sports sessions in a diverse international environment.
• Quarterly 'Day to Explore' for professional or personal growth.