Support Engineer

TL;DR

Support Engineer: Taking over pre-qualified tickets from first-level support and acting as the expert for in-depth analysis and sustainable problem resolution with an accent on ensuring the stability of applications and providing a smooth user experience. Focus on identifying root causes, performing technical investigations, and leveraging AI tools to improve support processes.

Location: Hybrid (3 days/week onsite) in Budapest office

Company

hirify.global is the digital infrastructure for globally connected industries, managing complex supply chains and connecting over 70 percent of the world’s leading industrial companies.

What you will do

• Analyze, prioritize, and resolve tickets handed over by L1 support.
• Take full ownership of incidents and drive them to resolution across team and system boundaries.
• Perform technical investigations, evaluate logs, interfaces, and system messages, and collaborate closely with development and other cross-functional teams when deeper intervention is required.
• Proactively identify system weaknesses and improvement opportunities to enhance stability and performance.
• Identify recurring issues and develop long-term solutions or temporary workarounds.
• Actively leverage AI tools, LLMs, and automation to accelerate analysis and improve support processes, and drive the adoption of these technologies within the team.

Requirements

• Passionate about technology, whether through formal education, vocational training, or self-taught experience.
• Enjoy getting to the root of complex problems and finding well-thought-out, sustainable solutions.
• Understand how applications interact, from APIs and interfaces to middleware.
• Able to use SQL, logging tools, and monitoring systems effectively to identify root causes.
• Enthusiastic about AI, LLMs, and automation and enjoy experimenting with new tools and approaches.
• Fluent in English; German skills are a plus, but not required.

Culture & Benefits

• A fantastic, motivated team eager to shape the future of AI with you.
• A working environment with a high degree of autonomy and creative freedom.
• Flexible working hours.
• Personal and professional development is very important.
• Clear leadership values, special leadership training and learning units.

Hiring process

• Initial Introduction (remote, approx. 30 minutes) with the recruiting team to clarify initial questions, discuss expectations, and check whether values and way of working align with your profile.
• Technical Interview with Your Potential Manager to understand how you work, what experience you bring, and how you tackle challenges.
• Personal Meeting with the Team – Ideally On Site to get your own impression of work environment, culture, and processes.