Tester/Support Engineer (Fintech)

TL;DR

Tester/Support Engineer (Fintech): Manually testing a system and supporting users for an app that manages invoice collection for global companies with an accent on troubleshooting and identifying technical issues. Focus on ensuring quality before release, maintaining documentation, and collaborating with developers to resolve issues efficiently.

Location: Remote (Poland)

Company

hirify.global is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies.

What you will do

• Serve as the main contact for handling user support requests and system issues.
• Investigate, replicate, and document bugs and data irregularities.
• Manually test new features, fixes, and updates to ensure quality before release.
• Create and maintain test cases, release notes, and user support documentation.
• Collaborate with developers to prioritize and resolve issues efficiently.
• Monitor data accuracy and consistency within the system's MySQL database.

Requirements

• Background in support, quality assurance, or testing within a software or data-focused setting.
• Good knowledge of manual testing processes and how to track and manage bugs.
• Basic skills in SQL (ideally MySQL) and the ability to explore and analyze data using queries or simple scripts.
• Strong problem-solving skills and a keen eye for detail.
• Clear and confident communicator, able to work well with both technical teams and non-technical users.
• Well-organised, proactive and comfortable working independently in a fully remote environment.

Nice to have

• Experience with testing web front-end applications, especially those built with Vue.js.
• Familiarity with issue-tracking tools like JIRA or GitHub Issues.
• Understanding of financial systems, business processes or internal operational tools.
• Basic knowledge of cloud platforms such as AWS or Azure.

Culture & Benefits

• 100% remote job with flexible working hours.
• Friendly and supportive team, with chances to grow into QA automation or DevOps as the company grows.
• Be part of a FinTech project that supports a system handling massive volumes of financial transactions for global clients.