Incident Manager (Fintech)

Location: Onsite in Sydney

Salary: $160,199 AUD - $204,542 AUD

Company

Klarna is an equal opportunity employer committed to building a diverse workforce and fostering a culture where everyone belongs.

What you will do

• Lead incident-related initiatives and improvement projects within a banking and financial services environment.
• Drive structure, planning, and execution across incident response activities.
• Ensure progress, clear communication, and timely resolution during high-impact situations.
• Lead follow-up work such as root cause analysis and remediation planning.
• Deliver preventive improvements that strengthen operational resilience.
• Participate in an on-call rotation.

Requirements

• Experience within the banking or financial services industry.
• Background in incident management, problem management, DevOps, or technical project management.
• Strong project management skills with the ability to plan, drive, and follow up complex incident-related initiatives.
• Ability to bring structure and clarity to unstructured and fast-moving environments.
• Comfortable making decisions under pressure while remaining calm and constructive.
• Clear and effective communicator who can coordinate stakeholders during critical situations.

Nice to have

• Experience leading incident response projects or major incident workstreams.
• Experience driving post-incident reviews and long-term remediation initiatives.
• Exposure to on-call operations for business-critical systems.
• Familiarity with regulated, highly available, or mission-critical technical environments.

Culture & Benefits

• Committed to building a diverse workforce that reflects our global customer base.
• Fostering a culture where everyone belongs.
• Provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law.