Concur Application Support Specialist

TL;DR

Concur Application Support Specialist: Delivering L2/L3 support for SAP Concur users and administrators with an accent on troubleshooting and resolving application and integration issues. Focus on managing service requests, incidents, and change requests using ticketing systems and ensuring compliance with company policies and industry regulations.

Location: Mexico

Company

hirify.global is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world.

What you will do

• Deliver L2/L3 support for SAP Concur users and administrators.
• Troubleshoot and resolve application and integration issues.
• Manage service requests, incidents, and change requests using ticketing systems.
• Collaborate with business users, IT teams, and vendors to resolve issues.
• Document solutions and contribute to knowledge sharing and user training.

Requirements

• Practical experience with SAP Concur (Expense, Travel, Invoice modules).
• Strong troubleshooting and application support capabilities.
• Familiarity with ERP systems and integration concepts.
• 2+ years in application support or a similar role.
• Understanding of travel and expense business processes.
• English Level: B2 or higher.

Nice to have

• SAP Concur certification(s).
• Experience with process automation tools.
• Additional language skills.

Culture & Benefits

• Statutory & Major benefits.
• Personal Growth.
• Competitive salary.
• Attractive benefits plan.