Customer Operations Officer (Fintech)

TL;DR

Customer Operations Officer (Fintech): Managing the complete lifecycle of client onboarding and financial transaction processing with an accent on regulatory compliance and efficient handling of deposits and withdrawals. Focus on ensuring seamless client experiences and mitigating risks in a fast-paced team environment.

Location: Hybrid Working Policy (please check with manager)

Salary: Discretionary performance related bonus

Company

hirify.global empowers a new generation of ambitious younger people eager to gain financial independence by providing them with guidance, tools, and easy market access so they can trade and invest with confidence.

What you will do

• Process and verify client onboarding documentation, ensuring compliance with internal policies and regulatory requirements.
• Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved.
• Handle internal and external client inquiries related to the onboarding process via email and internal systems.
• Monitor the correct workflow for deposit/withdrawal processes in internal systems.
• Coordinate with clients for orders, payments, and issue resolution, maintaining constant contact with payment providers and financial institutions.
• Prepare and present reports to the management.

Requirements

• University degree in Economics, Finance, Accounting, IT, Project Management, or a related field (preferred).
• Fluency in English and Chinese or Russian.
• Previous experience in payment processing, financial institutions, payment providers, or the forex industry is an advantage.
• Experience working with CRM systems, client screening tools, and payment platforms is highly beneficial.
• Advanced PC skills and proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
• High attention to detail and strong accuracy in documentation and data processing.

Culture & Benefits

• Hybrid Working Policy (please check with manager).
• Discretionary performance related bonus.
• Personalized Flex-Benefits.
• A focus on your wellbeing, including talks and access to self-development tools.
• Medical insurance for employee and dependents.