Risk Technical Account Manager (Fintech)

TL;DR

Risk Technical Account Manager (Fintech): Overseeing a portfolio of Platform users, focused on improving a platform's onboarding and risk experience with an accent on delivering custom and scaled technical guidance, risk health checks, and optimizations to large platforms. Focus on being the leading subject matter expert within the TAM organization who both elevate the internal team with their learnings and share their expertise to the benefit of users.

Location: Dublin HQ

Salary: €66,800 - €100,200

Company

hirify.global is a financial infrastructure platform for businesses that millions of companies use to accept payments, grow their revenue, and accelerate new business opportunities.

What you will do

• Oversee your portfolio's risk metrics and highlight key opportunities to internal and external stakeholders.
• Leverage dashboards and custom insights to identify and remediate Platform challenges.
• Develop both bespoke and scalable risk guidance and technical workshops.
• Deliver an elevated service and support experience to your assigned users and internal stakeholders.
• Develop in-depth understanding of regional risk and onboarding requirements.
• Partner with other TAMs, Customer Success Managers, and Account Executives to deliver exceptional user experience for Platforms.

Requirements

• 3+ years of experience in technical account management, risk management, operations or account management roles, preferably in payments, fintech, a regulated entity, or with SaaS Platforms or marketplaces.
• Familiarity with APIs and able to explain API concepts to hirify.global’s largest and most technical customers.
• Demonstrated SQL experience with ability to write, edit and understand queries.
• Proficiency in data analytics and reporting (Power BI, Tableau, or similar).
• Excellent communication skills and ability to engage with users at scale through written content (newsletters, webinars) and virtual sessions.
• Ability to collaborate with cross-functional teams to achieve desired results.

Nice to have

• Experience with tools like Postman, xCode, Python, Webhooks, and ETL.
• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experience.
• Experience in high-volume user management or portfolio-based customer success models.
• Experience working with data and ability to analyze user feedback patterns and provide insights to drive improvements.
• Experience in product, consulting, or project management.

Culture & Benefits

• Opportunity to put the global economy within everyone’s reach while doing the most important work of your career.