Senior CX/UX Designer (Fintech)

TL;DR

Senior CX/UX Designer (Fintech): Leading end-to-end design for complex, data-heavy tax and accounting software with an accent on usability, regulatory compliance, and system-wide consistency. Focus on solving ambiguous problem spaces through evidence-based research, driving product strategy, and translating user needs into scalable digital solutions.

Location: Hybrid (must be based in or near Kingston, UK; 8 days/month in office)

Company

A global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Lead end-to-end design for complex, data-heavy product areas from discovery to delivery.
• Plan and execute mixed-method user research to inform product direction and problem definition.
• Influence product vision and roadmap priorities through structured, evidence-based insights.
• Collaborate with product managers and engineers to ensure high design standards and accessibility.
• Contribute to and govern shared design systems and patterns across a multi-product ecosystem.
• Design AI-enabled features that prioritize transparency, user trust, and usability.

Requirements

• Must be able to commute to the Kingston office (8 days per month).
• Strong experience designing complex, compliance-driven, or data-heavy software.
• Advanced proficiency in Figma, including high-fidelity prototyping and design documentation.
• Proven ability to lead end-to-end design discovery and delivery independently.
• Experience conducting both qualitative and quantitative user research.
• Ability to connect design strategy to business goals and regulatory requirements.

Culture & Benefits

• Focus on high-stakes, mission-critical professional software development.
• Collaborative matrixed environment working across global product teams.
• Opportunity to influence design systems and long-term product vision.
• Commitment to accessibility and inclusive design standards.
• Professional environment valuing authentic communication and human-led problem solving.