Customer Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Support Engineer (SaaS/Salesforce): Delivering high-quality, consultative technical support to users of a Salesforce DevOps platform with an accent on diagnosing complex technical issues and providing hands-on guidance. Focus on streamlining development processes, acting as a customer champion within the company, and creating clear technical documentation.
Location: Must be based in or able to commute to Chicago (River North office), with flexible hybrid work options available.
Salary: $60,000–$65,000 per year
Company
is a leading Salesforce DevOps platform that combines the agility of a startup with the scale of an enterprise, supporting thousands of global customers.
What you will do
- Serve as the first point of contact for users via in-app chat, email, and technical screen-shares.
- Diagnose and debug complex technical issues related to the Salesforce ecosystem.
- Provide consultative advice to streamline user development and release workflows.
- Collect and synthesize user feedback to influence product roadmap and development.
- Own and improve internal and external support documentation.
Requirements
- Must be authorized to work in the USA.
- Must be able to work from the Chicago office periodically.
- Must be available for various shifts, including noon–8 PM CT.
- Technical predisposition and ability to explain complex topics simply.
- Exceptional written and spoken communication skills with high attention to detail.
- Strong empathy and ability to build long-term relationships with users.
Nice to have
- Experience in a technical support role within a SaaS company.
- University degree or equivalent qualification.
Culture & Benefits
- Hybrid work model with office presence in Chicago.
- Generous personal development budget ($2,000/year).
- Comprehensive health coverage: 100% dental, vision, and healthcare for you, 50% for dependents.
- 401k matching up to 4%.
- 25 days of vacation plus public holidays.
- Commitment to an inclusive, feedback-driven culture.
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