IT Support Specialist (Fintech)

TL;DR

IT Support Specialist (Fintech): Providing advanced technical support and IT infrastructure management for a global organization with an accent on AI-driven workplace tools and automation. Focus on solving complex Tier 2/3 technical issues, managing end-user devices via MDM platforms, and ensuring operational excellence at the Dubai office.

Location: Hybrid, must be based in Dubai

Company

hirify.global is a global fintech platform unifying payments, payouts, and financial services to liberate global commerce.

What you will do

• Provide Tier 2/3 support for macOS, Windows, SaaS platforms, and endpoint security.
• Drive the rollout and troubleshooting of AI-driven workplace tools and automation initiatives.
• Manage end-user devices via MDM platforms like Jamf and Intune, enforcing compliance and security baselines.
• Own local IT infrastructure and hardware lifecycle management for the Dubai office.
• Identify and implement opportunities to automate provisioning, access management, and ticket routing.
• Lead global onboarding and offboarding processes including automated access control and license management.

Requirements

• 4+ years of experience in IT Help Desk or Support in a global, multi-site environment.
• Strong proficiency in English communication skills.
• Hands-on experience with MDM tools such as Jamf or Intune.
• Proven capability in a senior or escalation-level support role.
• Experience with IT automation, scripting, or API integrations.
• Must be based in or able to work from the Dubai office.

Nice to have

• Scripting skills using PowerShell, Bash, or Python.
• Experience supporting end users in AI-enabled environments.
• Deep knowledge of Jira Service Management.

Culture & Benefits

• Global, multi-region work environment.
• Exposure to cutting-edge AI workplace tools.
• Ownership and independence in an enterprise-scale environment.