Technical Customer Success Engineer (AI)

TL;DR

Technical Customer Success Engineer (AI): Helping customers succeed with AI-driven testing in production environments with an accent on test coverage, debugging, and platform adoption. Focus on bridging the gap between technical QA automation tasks and direct customer interactions to drive product improvements and test reliability.

Location: Must be based in or able to work from the NYC office (On-site)

Company

hirify.global is an AI-driven testing platform helping companies optimize their quality assurance in real-world production environments.

What you will do

• Work directly with customers to drive adoption of the AI-powered testing platform
• Author, maintain, and optimize AI-powered test flows for various web applications
• Debug failed tests and investigate complex AI agent behaviors
• Translate customer requirements into effective prompts and workflows
• Provide technical guidance to both technical and non-technical stakeholders
• Collaborate with engineering to drive platform improvements based on real-world use cases

Requirements

• 3–4 years of experience in manual testing, QA, or test automation
• Strong understanding of web applications and browser behavior
• Ability to work on-site in New York City
• Proficiency in debugging failures and navigating complex edge cases
• Clear communication skills and customer empathy
• Curiosity and willingness to learn AI concepts and prompt engineering

Nice to have

• Experience with test automation frameworks
• Knowledge of CI/CD pipelines or API testing
• Basic scripting skills
• Interest in AI, LLMs, and prompt engineering

Culture & Benefits

• Equity package for all employees
• Comprehensive benefits including gym and wellness stipends
• Meal stipends provided
• Regular company off-sites
• Collaborative environment focused on fast learning and growth