Engineer 2 Line Technical Support

TL;DR

Engineer 2 Line Technical Support: Consulting clients on non-typical issues arising during the installation or use of the service with an accent on identifying possible causes of malfunctions and troubleshooting. Focus on gathering and documenting data about the number and causes of problems, maintaining a knowledge base with descriptions of solutions.

Location: Moscow

Salary: 90 000 – 100 000 ₽

Компания

Our company is a telecom operator and has been operating in the telecommunications market for over 20 years.

Что делать

• Consult clients on non-typical issues arising during the installation or use of the service.
• Identify possible causes of malfunctions.
• Check the status of hardware and software.
• Determine the malfunction based on data received from the client and eliminate the malfunction.
• Collect and document data on the number and causes of problems.
• Maintain a knowledge base with descriptions of solutions.

Требования

• Experience in customer support (telecom operators, internet providers, hosting providers, call centers) from 1 year.
• General knowledge: data transmission medium, multiplexing technology, channel aggregation, stacking, Ethernet, QnQ, STP, GPON, ARP, MPLS, tunnel protocols, VPN.
• Practical skills: interface properties, VLAN, ICMP, IP, SSH, OSPF.
• Skill in configuring operating systems used for the service.
• Experience in configuring application and system software required for the service.
• Skill in working with information systems for receiving, processing and registering customer requests.

Культура и преимущества

• Official employment under the Labor Code of the Russian Federation.
• Work schedule 2/2, providing a balanced ratio between work and personal life.
• Training in the specifics of work and mentoring at the initial stage for successful adaptation in the team.
• Opportunity for professional and personal growth (training, webinars, additional training), as well as support from a corporate psychologist.
• Comfortable working space in the office, equipped with panoramic monitors, areas for brainstorming.
• Bright and non-standard corporate events.
• Preferential prices for parking personal cars on the territory of the Business Park.