Renewal Specialist Admin

TL;DR

Renewal Specialist Admin: Assisting the Global Renewal Specialist team in administrative tasks related to generating, sending, and revising renewal, add-on, and upgrade quotes for customers with an accent on data entry and staging. Focus on reviewing discounts, free months, and payment terms.

Location: Position located in Cape Town, South Africa

Company

hirify.global is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years.

What you will do

• Renewal, add-on, and upgrade quote generation as needed.
• Refresh outstanding quote proration and expiration as needed.
• Review discounts, free months, payment terms, etc. offered at initial purchase or prior to renewal.
• Act as additional reviewer of opportunity hygiene to ensure correct data entry and staging.
• Submit won opportunities for processing as requested.
• Assist with training new team members as requested.
• Log and monitor personal team statistics on a daily basis.

Requirements

• Associate’s Degree or equivalent work experience and education preferred.
• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Experience with web browsers (Chrome, Internet Explorer, etc.).
• Experience with Salesforce or other CRM preferred.
• Strong verbal and written communications.
• Excellent time management and organization skills.
• Superior customer service skills.
• Strong collaborative and team work skills.
• Ability to work with minimal supervision.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement and completion bonuses.
• Modern, high-tech, and fun work environment.