Crm Content Team Lead

TL;DR

Crm Content Team Lead: Responsible for the stability and quality of CRM content production processes with an accent on coordinating a multilingual team of writers and editors. Focus on optimizing CRM content production processes and implementing AI-based solutions to improve content production efficiency.

Location: Willingness to work in a hybrid format.

Salary: $30 net per month sports compensation

Company

hirify.global is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries.

What you will do

• Coordinate the work of a multilingual team of writers and editors (20+ people) involved in creating CRM content.
• Ensure the quality of content for CRM campaigns, including promotions, bonus offers, and communications.
• Provide regular feedback to writers and editors and participate in mentoring and supporting the team’s development.
• Analyze recurring issues in content and workflows, identify root causes, and propose solutions to prevent similar problems in the future.
• Optimize CRM content production processes and contribute to their continuous improvement.
• Participate in hiring, onboarding, and performance reviews of writers.

Requirements

• At least 2 years of experience working with marketing or CRM content, including experience coordinating writers or editors.
• Experience managing a team or participating in content team management.
• English proficiency at C1 level or higher.
• Fluent Russian.
• Experience working with a high volume of content and tasks.
• Willingness to work in a hybrid format.

Nice to have

• Experience with CRM content (email, push, in-app communications).
• Experience implementing AI tools in content production workflows.
• Experience working in multilingual teams.
• Experience creating Google Docs tools or extensions that help optimize content workflows.

Culture & Benefits

• Enjoy 5 health days to focus on your well-being.
• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun!