Chat Support Specialist (Ukrainian)

Conditions

Chat Support Specialist – Ukrainian language

Silver Bell Group

Location:

Belgrade, Novi Sad, Subotica

Type:

Full-time

Salary:

116.000 RSD Office Silver Bell Group

• Business Support, Customer Service, Support

Chat Support Specialist – Ukrainian language

Silver Bell Group is largest Serbian BPO Company. We are a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across different industries by building, managing and leading teams for them.

Requirements

– Fluent in Ukrainian (written and spoken)
– Intermediate English level
– Strong communication skills with a customer-focused mindset
– Previous experience in customer support or similar roles is a plus
– Ability to work in a fast-paced and team-oriented environment

Key responsibilities

– Provide customer support in Ukrainian through chat and email
– Assist customers with inquiries, orders, and product-related questions
– Document and maintain accurate records of customer interactions and solutions
– Ensure a high level of customer satisfaction through professional and friendly communication

What the company offers

– Competitive salary + performance-based bonuses
– Comprehensive onboarding and training to help you succeed in the role
– Opportunity to support one of the world’s leading online shopping platforms
– Modern offices in Belgrade, Novi Sad or Subotica
– Clear career path and opportunities for advancement within the company
– Referral bonus program – earn extra by recommending friends
– Team-building activities and supportive team culture

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