IT Service Delivery Manager

TL;DR

IT Service Delivery Manager: Leading global IT operations and end-user compute services for a high-growth gaming company with an accent on transitioning toward a unified, high-performing global service model. Focus on driving strategic transformation, implementing process optimization, and managing large-scale infrastructure budgeting.

Location: Based in Perth, Australia (Hybrid role)

Company

hirify.global is an interactive entertainment company that creates and operates world-class, free-to-play online social games enjoyed by millions of players.

What you will do

• Provide global direction for the IT Service Delivery team to ensure seamless operational execution.
• Transition regional IT experiences into a unified, high-performing global service model.
• Propose and execute transformation plans to align team structures with long-term business strategy.
• Manage end-user compute services across global locations, focusing on connectivity and support.
• Oversee multi-year device lifecycle budgeting and manage strategic third-party hardware partnerships.

Requirements

• Must be located in or able to work from Perth, Australia.
• 5+ years of experience leading large, remote, and culturally diverse IT teams in a global capacity.
• Proven ability to lead teams through rapid organizational change with high resilience.
• Deep understanding of SaaS technology and modern IT infrastructure.
• ITIL certification or equivalent operational management background.
• Demonstrated experience in process optimization and implementing data-driven dashboards.

Culture & Benefits

• Flexible work environment designed to support work-life balance.
• Competitive compensation, perks, and benefits package.
• Commitment to professional growth, learning, and career advancement.
• Inclusive team culture centered on diversity and collaboration.
• Regular mix of in-person and online social events to foster team connection.