Customer Enablement Manager

TL;DR

Customer Enablement Manager (SaaS): Leading impactful enablement initiatives that drive adoption and customer engagement across a wide range of customer segments with an accent on strategic enablement frameworks and scaling content. Focus on driving customer success and contributing to the growth and retention of enterprise customers.

Location: This role is based in our Sydney office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday.

Salary: $172,000 - $195,000

Company

hirify.global is a leading platform for human + AI collaboration.

What you will do

• Serve as a product expert and trusted advisor, guiding customers in adopting workflows that maximize value and efficiency.
• Lead impactful workflow consultations and account-based enablement sessions, aligning with account objectives.
• Collaborate with sales, customer success, support, and product to implement strategic enablement frameworks.
• Design and deliver scalable training content through workshops, interactive sessions, and custom programs.
• Establish and innovate key metrics and KRs, optimizing programs for impact and retention.
• Foster strategic customer partnerships by identifying opportunities to better address customer challenges.

Requirements

• 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
• Proven track record of leading impactful enablement sessions and initiatives that drive adoption and engagement across diverse customer segments.
• Strong program management skills with experience in defining and driving strategic enablement initiatives, managing resources, and optimizing impact and retention metrics.
• Exceptional communication and facilitation skills, with the ability to confidently engage and influence stakeholders across all levels, including executive leadership.
• Strategic and sales-minded approach with the ability to identify and leverage opportunities for account growth and long-term customer success.
• Customer-centric mindset with a passion for helping customers achieve success and advocating for their needs.

Nice to have

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Culture & Benefits

• Comprehensive compensation package reflective of the value you create.
• Equitable and competitive benefits packages that support our employees worldwide.
• Mental health, wellness & fitness benefits.
• Career coaching & support.
• Inclusive family building benefits.
• Long-term savings or retirement plans.