Retention Agent (Forex)

TL;DR

Retention Agent (Forex): Managing client relationships and driving trading activity with an accent on lead conversion and high-quality customer service. Focus on building long-term loyalty, guiding clients through the trading journey, and effectively promoting financial services.

Location: Must be based in Limassol, Cyprus

Company

A well-established and rapidly growing Forex firm delivering international trading services with a focus on innovation and integrity.

What you will do

• Develop and maintain strong, long-lasting client relationships over the phone.
• Convert leads into active trading clients and nurture existing accounts.
• Promote company products, services, and current promotions effectively.
• Provide proactive support regarding platform usage and financial trading queries.
• Assist clients with deposit and withdrawal processes.
• Ensure strict adherence to company compliance and operational policies.

Requirements

• English fluency (spoken and written) is essential
• Proven sales experience in a financial or trading environment
• Strong negotiation and communication skills with the ability to close deals
• High level of self-motivation, ambition, and interpersonal excellence
• Proficiency in computer software and CRM tools

Culture & Benefits

• Attractive remuneration package with uncapped earning potential
• Professional growth opportunities within a fast-paced environment
• Supportive and collaborative team culture
• Modern office environment in Limassol
• Ongoing sales and product training