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3 месяца назад

Carrier Relations Manager (VoIP)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Cyprus
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Carrier Relations Manager (VoIP): Managing global carrier partnerships and voice network performance with an accent on cost-efficiency, contract negotiation, and traffic optimization. Focus on ensuring optimal routing, maintaining service quality across voice/SMS networks, and driving profitability in a fast-paced wholesale telecom environment.

Location: Must be based in Limassol, Cyprus (Onsite)

Company

A fast-growing outsourced IT support company currently expanding its operations and service capabilities.

What you will do

  • Build and manage relationships with Tier 1 and Tier 2 voice and SMS carriers.
  • Negotiate interconnection agreements, rates, and SLAs to ensure cost-efficiency.
  • Analyze carrier performance metrics such as ASR, ACD, and PDD to maintain call quality.
  • Optimize Least-Cost Routing (LCR) configurations and monitor traffic profitability.
  • Coordinate with NOC and billing departments to resolve routing, latency, and invoice issues.
  • Identify new business opportunities and expand carrier coverage across new regions.

Requirements

  • Bachelor’s degree in Telecommunications, Business, or a related field.
  • 1–3 years of professional experience in carrier relations, wholesale VoIP operations, or account management.
  • Strong understanding of SIP protocols, VoIP routing, and interconnection principles.
  • Proven negotiation and contract management skills.
  • Proficiency in Excel and analytical reporting.
  • English proficiency required for professional communication.

Nice to have

  • Experience with softswitch platforms like PortaOne, Sippy, or FreeSWITCH.
  • Knowledge of telecom billing, fraud prevention, and traffic monitoring systems.
  • Experience with voice and SMS interconnection models.

Culture & Benefits

  • Competitive salary with a performance-based bonus structure.
  • 21 days of annual leave and 3 days of paid sick leave.
  • Professional training and development opportunities.
  • Daily free snacks, beverages, and weekly company-paid team lunches.
  • Standard office working hours with designated breaks.

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