Integration Support Specialist

TL;DR

Integration Support Specialist (AI/SaaS): Troubleshooting and resolving complex API and SFTP connection issues between the platform and client management systems with an accent on technical diagnostics and client communication. Focus on ensuring system reliability, optimizing integration workflows, and delivering value to business partners.

Location: Must be based in Lehi, Utah and work from the office 5 days a week

Company

hirify.global provides AI-powered software solutions that turn customer conversations into revenue for local businesses.

What you will do

• Troubleshoot and resolve complex integration issues to ensure successful data flow for clients.
• Act as an internal expert on public APIs and SFTP protocols.
• Collaborate with internal teams and clients to manage resolution progress.
• Maintain high-quality technical documentation for supported integrations.
• Interpret complex API specifications to facilitate system connectivity.
• Identify and advocate for customer needs to improve future product integrations.

Requirements

• 1 year of prior experience in software support or technical operations.
• Proficiency with APIs, SFTP, and authentication methods.
• Experience with tools such as Datadog, Kibana, Zapier, Tray.io, and Jira.
• Competence with Postman and command-line scripts.
• Base understanding of SQL for debugging and data querying.
• Ability to explain complex technical processes to stakeholders of varying aptitudes.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k plan with company matching.
• Generous vacation time plus summer holiday weekends.
• Subsidized onsite childcare at the Lehi headquarters.
• Access to an onsite gym with professional coaches.
• Life insurance and disability coverage.