Customer Education Specialist (EdTech)

TL;DR

Customer Education Specialist (EdTech): Providing expert guidance and training to educational institutions on the effective use of Arbor MIS with an accent on system optimization and consulting. Focus on delivering tailored training sessions, troubleshooting client issues, and collaborating with stakeholders to improve educational outcomes.

Location: Remote, UK (must be based in the UK and hold a valid driving license)

Salary: up to £32,000

Company

hirify.global provides comprehensive MIS and school management tools to over 11,500 schools, helping staff save time and turn data into actionable insights.

What you will do

• Deliver engaging online and in-person training sessions to school staff.
• Design and implement tailored consulting services for schools and partners.
• Articulate product functionality and best practices to maximize customer value.
• Manage key service processes, including new school year setups and system assessments.
• Maintain and update training materials to reflect product developments and regulatory changes.
• Travel to national client sites and offices as required.

Requirements

• Must be based in the UK with a valid driving license.
• Visa sponsorship is not available.
• Relevant background experience in the education sector.
• Strong presentation and communication skills with the ability to explain technical concepts.
• Ability to work independently and maintain a positive, problem-solving mindset.
• Previous experience with MIS or educational software is a plus.

Culture & Benefits

• 32 days holiday (25 days annual leave plus 7 company-wide days).
• Comprehensive wellness benefits including virtual GP service, mental health support, and private dental insurance.
• Enhanced maternity, adoption, and paternity pay.
• Flexible working arrangements.
• Professional development budget for CPD and upskilling.
• Access to financial wellbeing coaching and mental health support services.

Hiring process

• Phone screen.
• First stage interview.
• Second stage interview with a presentation.