Contract Service Designer

TL;DR

Contract Service Designer: Designing the end-to-end journey of a service with an accent on identifying challenges in the existing user journey and developing solutions to improve the experience. Focus on designing for all touch points across a service and working with stakeholders to integrate them into the design process.

Location: The role requires 2-4 in-person days during the contract in Birmingham, Coventry, or London.

Company

hirify.global is not further described in the job description.

What you will do

• Identify challenges in the existing user journey and develop solutions to improve the experience.
• Design services that have the user at their heart and focus on solving their problems.
• Work well with the wider team and stakeholders and bring them into the design process.
• Break complex services down into separate processes.
• Design for all touch points across a service.

Requirements

• An understanding of design thinking and Human-centered design.
• The ability to design services that meet user needs.
• Understand the user's experience whilst using a product or service.
• The ability to visualize a service including a users touch points, overlaid with insights.
• Experience of mapping as-is journeys and creating new blueprints (for services and processes across channels).
• Public sector knowledge or experience.
• Experience of working to the GDS standards, across multiple stages of the delivery lifecycle.
• Understanding of agile approaches and experience of working in agile teams.
• Experience of designing in a policy context.
• Understanding and experience of the GDS Process.
• Stakeholder mapping experience.

Culture & Benefits

• Equal opportunity employer.
• Actively encourage applications from women, ethnic minorities, and individuals with disabilities.
• Consider all flexible working arrangements, subject to the requirements of the role.
• Will strive to make changes to accommodate reasonable adjustments.