Site Reliability Engineering, Lead Engineer

TL;DR

Site Reliability Engineering, Lead Engineer: Providing 24x7 operational support of the company's Cloud, SaaS, ASP and hosted solutions with an accent on preventing recurring problems and enhancing support processes. Focus on driving incidents to resolution, implementing monitoring, and performing disaster recovery tasks on all supported applications.

Location: Work from Home, Mexico

Company

hirify.global is a leading global analytics software company, helping businesses in 100+ countries make better decisions.

What you will do

• Support the full stack of Public Cloud, Private Cloud and hosted web-based applications.
• Drive a commitment towards preventing recurring problems and enhance support processes.
• Manage the operations and stability of the environments in accordance with established procedures and best practices.
• Contribute to continuous improvement within processes and procedures.
• Drive incidents to resolution.
• Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.

Requirements

• Strong problem-solving and analytical skills.
• Excellent English communication and interpersonal skills.
• Ability for building rapport and handling customers over high-pressure situations and escalations.
• Proven experience with RedHat Enterprise Linux (RHEL).
• Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM).
• Support Knowledge of cloud platform Amazon Web Services (AWS) such as EC2, EKS, Lambda, S3.
• Support knowledge of containerization technologies such as Docker and/or Kubernetes.
• Working shift from Saturday to Wednesday.

Culture & Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.