Site Reliability Engineer (SaaS)

TL;DR

Site Reliability Engineer (SaaS): Ensuring the reliability, availability, and performance of services, collaborating across teams to build and operate scalable, secure infrastructure and systems with an accent on developing robust monitoring and alerting systems, handling incident response. Focus on solving complex infrastructure challenges, driving improvements, and working in a dynamic, growth-oriented environment.

Location: Remote

Company

hirify.global is a leading business intelligence (BI) software company that enables organizations to turn data into actionable insights.

What you will do

• Develop and implement monitoring and alerting systems to detect incidents quickly and minimize downtime.
• Lead incident response, including root cause analysis, mitigation, and post-mortem reporting.
• Analyze and optimize system performance in collaboration with development teams to ensure reliable, high-performance applications.
• Implement security best practices and conduct regular security audits to protect our infrastructure and applications.
• Work closely with development, operations, and product teams to design reliable, scalable systems.
• Maintain comprehensive documentation for systems, processes, and procedures, ensuring knowledge sharing and operational continuity.

Requirements

• 4+ years in a Site Reliability Engineer or similar role, preferably within a SaaS environment.
• Proficiency in AWS, with experience deploying and managing cloud-based services.
• Hands-on experience with containerization and orchestration tools like Docker and Kubernetes.
• Familiarity with monitoring and logging tools (e.g., Prometheus, OpenSearch).
• Experience with CI/CD pipelines and tools like Jenkins, ArgoCD, and GitHub Actions.
• Proficiency in scripting languages (Python, Bash, Groovy, or similar) for automation and troubleshooting.

Nice to have

• AWS/Cisco/Kubernetes certifications.
• Experience defining and tracking SLOs, SLIs, and Error Budgets.

Culture & Benefits

• All team members have extended medical insurance.
• We support professional growth with access to the modern learning platform.
• We support a work-life balance philosophy and provide unlimited vacations (flexible time off) and additional long weekends to all hirify.globalrs.
• All hirify.globalrs join the company without a probation period.
• We’re all working remotely now.