Telecom Operations Specialist (Telecom)

TL;DR

Telecom Operations Specialist (Telecom): Facilitating customer number porting and purchasing with telecom providers with an accent on maintaining accuracy and compliance with company and industry standards. Focus on diagnosing and resolving issues with telecom providers, monitoring telecom utilization, and assisting with capacity planning.

Location: Flexible, eventually office-based in Budapest, remote workers long term or a mix of both, but Hungary based.

Company

hirify.global empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through its AI-powered Experience Orchestration platform.

What you will do

• Facilitate customer number porting and purchasing with providers.
• Communicate order status to customers via email in real time.
• Enter and manage order data in carrier systems with high accuracy and timeliness.
• Maintain accuracy and compliance with company and industry standards.
• Diagnose and resolve issues with telecom providers.
• Monitor telecom utilization and assist with capacity planning.

Requirements

• Bachelor’s degree or equivalent experience.
• Proven project management experience with successful delivery.
• Proficiency in Microsoft Office; intermediate Excel skills preferred.
• Experience with carrier telecom operations (number purchasing, porting, provisioning).
• Strong communication skills (verbal & written).
• Solution-oriented problem solver; self-motivated and able to work independently.

Nice to have

• Experience with telecom provisioning, carrier support, and number porting.
• Knowledge of telecom regulations.
• Familiarity with AWS-hosted services or microservices environments.
• Project management expertise.

Culture & Benefits

• Stability of a multinational company and the flexibility/speed of a startup company.
• Complete support and transparency from global/local leaders.
• Talented and experienced professionals you can grow professionally with.
• Open & inclusive community.
• Flexibility: open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
• Extra days off in August and October, and extra time off to volunteer.