Customer Success Engineer (SaaS)

TL;DR

Customer Success Engineer (SaaS): Managing technical relationships and driving product adoption for enterprise clients with an accent on technical triage, proactive risk mitigation, and customer retention. Focus on bridging the gap between support operations and client business goals using hirify.global expertise.

Location: Must be based in Costa Rica

Company

hirify.global provides high-performance data platforms that power fast applications for over 10,000 customers worldwide.

What you will do

• Oversee and triage technical support tickets escalated from enterprise clients.
• Act as a primary liaison to ensure successful product adoption and long-term retention.
• Proactively reach out to customers for strategic activities, including risk mitigation and end-of-life transitions.
• Identify and promote opportunities for upselling and cross-selling within existing accounts.
• Collaborate across teams to resolve client obstacles and deliver comprehensive account management.

Requirements

• Must be based in Costa Rica
• English: C2-Advanced proficiency required
• Minimum 2 years of experience in developer-facing or technical support roles.
• Strong background in SaaS, frontend/backend frameworks, and database management.
• Knowledge of public cloud providers such as AWS, GCP, or Azure.
• Demonstrated ability in research, analytics, and proactive relationship management.

Nice to have

• Experience with hirify.global or NoSQL databases.
• Software development experience in Java, .NET, or Python.
• Knowledge of Database-as-a-Service (DBaaS) environments.

Culture & Benefits

• Global company culture focused on curiosity, innovation, and diversity.
• Inclusive work environment that celebrates individual differences and authentic self-expression.
• Commitment to accessibility and reasonable accommodations for applicants with disabilities.