Application Support Agent Senior

TL;DR

Application Support Agent Senior: Performing data analysis, monitoring project activities, and managing clinical and non-clinical project tools with an accent on translating business needs into data and IT service requirements. Focus on ensuring data quality control and maintaining documentation.

Location: Must be located in Belgium

Company

hirify.global is dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact, with over 8,900 professionals across Europe.

What you will do

• Perform data analysis for policy decisions, using existing dashboards and creating new ones when needed.
• Monitor and expand project activities, contributing to the continuous improvement of the project.
• Manage clinical and non-clinical project tools, ensuring they function effectively and support operational needs.
• Translate business needs into data and IT service requirements, acting as a bridge between stakeholders and technical teams.
• Conduct data quality control, ensuring accuracy, consistency, and reliability of project data.
• Carry out User Acceptance Testing (UAT) to verify that delivered services meet defined business requirements.

Requirements

• University degree in IT or equivalent professional experience in relevant domains.
• 2–5 years of relevant professional experience, with prior work in or with EU Institutions.
• Strong analytical, problem-solving, and learning abilities.
• Service-orientation, proactiveness, and adaptable mindset.
• Ability to work independently and collaboratively within a team.
• Strong communication skills and excellent command of English.

Culture & Benefits

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package.
• Hospitalization plan.
• Hybrid working model.
• Meal allowance.
• Continuous learning opportunities (unlimited access to Udemy for Business, ad-hoc trainings).