Senior Operations Manager (Logistics)

TL;DR

Senior Operations Manager (Logistics): Leading and scaling core operational processes in the Courier vertical across global markets with an accent on service quality, safety, and operational efficiency. Focus on managing complex cross-functional initiatives, building sustainable SOPs, and driving data-driven improvements to optimize courier delivery workflows.

Location: Almaty, Kazakhstan (Hybrid)

Company

hirify.global is a global ride-hailing and delivery tech company with a mission to challenge injustice through fair pricing and people-first digital services across 48 countries.

What you will do

• Own and optimize end-to-end courier operations to improve service quality, reliability, and safety.
• Define, maintain, and scale operational processes, standards, and SOPs.
• Lead cross-functional initiatives across Product, Support, Safety, and Analytics teams.
• Analyze operational performance and drive data-driven improvements.
• Manage onboarding, setup, and performance of external service providers.
• Identify operational risks and gaps, ensuring timely mitigation while adapting solutions to regional regulatory requirements.

Requirements

• 5+ years of experience in Operations, Logistics, Delivery, or Marketplace environments.
• Proven ability to drive cross-functional initiatives without direct authority.
• Strong ownership mindset and capacity to operate independently.
• Analytical and process-driven approach to complex problem-solving.
• High level of English proficiency required.
• Strong communication and stakeholder management skills.

Culture & Benefits

• Stable salary and official employment.
• Health insurance coverage.
• Hybrid work model with a flexible schedule.
• Access to professional counseling services (psychological, financial, legal).
• Internal training and development programs with funding for external courses.
• Full work equipment provided.