Key Account Manager (Igaming)

TL;DR

Key Account Manager (Igaming): Managing a portfolio of high-net-worth customers in the local market, focusing on building relationships and enhancing loyalty. Focus on delivering personalized and rewarding experiences, promoting responsible gambling and sustainability, and providing valuable feedback to enhance the overall customer experience.

Location: Onsite in Sofia, Bulgaria

Company

hirify.global, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets and providing the best experience to its millions of customers.

What you will do

• Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value.
• Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements.
• Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels.
• Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team.
• Monitor market-level performance and comprehend emerging trends.
• Play a vital role in driving business success by representing the voice of Key Accounts.

Requirements

• Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management or other relevant fields.
• At least 2 years of Key Customer Management experience in a fast-paced environment.
• Fluent Bulgarian speaker and excellent command of English.
• Strong relationship-building skills and a commitment to providing world-class service.
• Commercial acumen, analytical and organizational skills, attention to detail.
• A sense of responsibility, reliability, and a proven ability to work well within a team.

Culture & Benefits

• Diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
• Among the Best Workplaces in Europe and certified Great Place to Work across our offices.
• Opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.