Quality Assurance Manager (Fintech)

TL;DR

Quality Assurance Manager (Fintech): Developing and implementing the QA strategy, ensuring alignment with organizational goals and regulatory requirements with an accent on accuracy in scoring, calibration and service delivery. Focus on streamlining processes, improving customer journeys, and driving operational efficiency.

Location: Birmingham, West Midlands, England, United Kingdom

Company

hirify.global helps empower clients and customers around the world to reach their financial goals, operating Marcus as a digital bank, providing online savings products directly to individual consumers.

What you will do

• Develop and implement the overall QA strategy, ensuring alignment with organizational goals and regulatory requirements.
• Manage and support the QA Team Leader, fostering a collaborative culture across multiple sites.
• Set, monitor and enhanced QA standards, ensuring accuracy in scoring, calibration and service delivery.
• Identify opportunities to streamline processes, improve customer journeys, and drive operational efficiency, encouraging your team to do the same.
• Present findings, trends and action plans to senior stakeholders, providing clear insights through monthly forums and reports.
• Proactively manage risk ensuring compliance with internal policies and regulations.

Requirements

• Previous experience of managing other managers.
• Experience managing a QA function.
• Proven ability to lead by example, with a positive attitude.
• Ability to lead teams, drive performance standards and motivate staff.
• Excellent business analytical skills.
• Excellent interpersonal, organisational and communication skills.

Nice to have

• Experience in a retail banking environment.
• Bachelor's degree in Business, or a related field.

Culture & Benefits

• Committed to fostering and advancing diversity and inclusion in our own workplace and beyond.
• Ensuring every individual within our firm has a number of opportunities to grow professionally and personally.
• Training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.