Customer Support Agent (Italian Fluency)

TL;DR

Customer Support Agent (Italian Fluency): Providing customer support by responding to tickets, troubleshooting, and resolving issues with an accent on fast, accurate, and personalized service. Focus on escalating complex issues, creating knowledge base articles, and improving the overall customer experience.

Location: Hybrid (Work from home and in-office located in Bellevue, WA). Must work a hybrid schedule, two in-office days per week. Role may require work during weekends and holidays.

Salary: $23.00 to $25.50 USD/hour

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.

What you will do

• Deliver world-class customer service following established policies and standards.
• Manage and respond to customer support tickets, focusing on first-call resolution.
• Follow troubleshooting procedures, using resources and desktop tools to diagnose problems.
• Coordinate internally with other teams to provide feedback, identify trends, and help resolve issues.
• Monitor client-facing tools and keep up with client updates and directives.
• Employ critical thinking skills to make sound judgment calls and determine appropriate steps for the client and user.

Requirements

• One year or more of customer service experience.
• Associates degree or equivalent experience; Bachelor’s degree preferred.
• Written fluency in English and Italian.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to maintain composure in stressful situations.
• Ability to maintain client productivity standards.

Nice to have

• Knowledge of Accounts tickets.
• Ability to troubleshoot Accounts ticket issues independently and collectively.

Culture & Benefits

• Openness to receiving constructive feedback and maintaining courtesy in interactions.
• Hybrid work schedule with two in-office days per week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the job.