Loyalty Manager (iGaming)

Location: Ta' Xbiex, Malta; Workplace: On-site

Company

hirify.global is a Malta-based startup providing B2B marketing, technology, data analytics, customer support, HR, and compliance services, drawing on extensive iGaming industry experience.

What you will do

• Manage a portfolio of potential and existing VIP players through calls, email, and chat.
• Build trusted relationships and provide tailored experiences for international players.
• Reactivate players, support upselling, and escalate users to VIP status when appropriate.
• Monitor deposits, withdrawals, wins, losses, and other behavioral triggers.
• Execute retention campaigns and reward offers while tracking performance.
• Coordinate with VIP Managers, Support, and Payments teams to maintain a seamless player experience.

Requirements

• Professional experience in customer service, CRM, or user engagement.
• English and at least one other native language required.
• Ability to build player trust without relying on excessive bonuses.
• Familiarity with iGaming products and user behavior.
• Comfort working with performance KPIs and analyzing user activity reports.
• Proficiency with CRM tools, Slack, and other dashboards; proactive, autonomous, and organized approach.

Nice to have

• Previous experience with VIP users or retention in the iGaming industry.
• Experience in a fast-paced, performance-driven environment.

Culture & Benefits

• Work within an international team of more than 40 nationalities across 10 global locations.
• Join a growing startup in a hyper-growth and scale-up phase.
• Collaborate in a dynamic, data-driven, and professional environment.