Salesforce Administrator (CRM)

TL;DR

Salesforce Administrator (CRM): Managing and optimizing the CRM environment through 1st line support and service-desk ticket resolution with an accent on Flow building, user training, and system maintenance. Focus on providing high-quality support to end users, ensuring data integrity, and contributing to project-based improvements within an Agile framework.

Location: Must be based in or able to commute to London (Hybrid role)

Company

hirify.global is a dynamic international B2B events and communities organization powering over 200 market-leading brands across multiple sectors.

What you will do

• Manage and resolve Salesforce tickets via Freshdesk within agreed SLAs.
• Handle core administrative tasks including user setup, roles, profiles, and permission sets.
• Build and troubleshoot complex Flows to support business requirements.
• Maintain reports, dashboards, and overall CRM data quality standards.
• Provide end-user training through 1:1 and group sessions to drive system adoption.
• Collaborate on system improvements, documentation, and user guide creation.

Requirements

• Salesforce Certified Administrator certification is mandatory.
• Must have existing right to work in the UK; sponsorship is not provided.
• Proven experience in a ticket-driven, SLA-based service desk environment.
• Strong communication skills with the ability to resolve issues over the phone.
• Proficiency in building and troubleshooting Flows is essential.
• Familiarity with ITIL principles and Agile ways of working.

Nice to have

• Exposure to SQL, SOQL, MuleSoft, or APEX.

Culture & Benefits

• Commitment to diversity, equity, and inclusion across all regions.
• Opportunity to contribute to project and sprint-based development work.
• Collaborative and supportive team environment focused on professional growth.
• Emphasis on ownership, empathy, and integrity in day-to-day operations.