Service Desk Analyst

TL;DR

Service Desk Analyst: Providing IT support and resolving user requests across multiple channels with an accent on workstation management, infrastructure troubleshooting, and service delivery. Focus on maintaining high-quality technical support, building trust, and ensuring system efficiency within a Nordic-based insurance environment.

Location: Must be based in or near Grimstad, Norway (Hybrid role).

Company

hirify.global Insurance is the leading insurance company in the Nordics, providing comprehensive IT operations and services across the region.

What you will do

• Provide professional IT support to end-users via phone, chat, and in-person at the Service Point.
• Take proactive ownership of incoming support requests and monitor their resolution progress.
• Maintain and support IT infrastructure, workstations, and various business applications.
• Communicate technical solutions clearly to both technical and non-technical stakeholders.
• Collaborate effectively within a distributed Nordic team across various office locations.

Requirements

• Fluent proficiency in both Norwegian and English (written and oral) is required.
• Proven track record in IT support involving workstations, infrastructure, or applications.
• Education in IT or strong demonstrable interest/hobbyist experience in IT technologies.
• Ability to work from the office in Grimstad, Norway.
• Strong customer service mindset and a proactive approach to problem-solving.

Culture & Benefits

• Inclusive and welcoming professional work environment.
• Career growth and development opportunities within the largest Nordic insurance provider.
• Hybrid workplace flexibility and wellness-focused culture.
• Competitive pension savings and comprehensive insurance benefits.
• Access to sports activities and a weekly workout hour.