Messaging Operations Specialist

TL;DR

Messaging Operations Specialist (Customer Support): Managing and provisioning messaging channels such as SMS, MMS, RCS, WhatsApp, and Email for customers with an accent on operational excellence, compliance, and process automation. Focus on streamlining onboarding, collaborating cross-functionally, and improving messaging deliverability and scalability globally.

Location: Bucharest, Romania, hybrid work format

Company

hirify.global is a leading customer engagement platform enabling brands to deliver personalized, AI-powered cross-channel messaging and journey orchestration.

What you will do

• Configure and provision messaging channels globally, including SMS code procurement and inventory management.
• Collaborate with messaging aggregators and internal teams to ensure timely delivery and compliance.
• Maintain and update documentation on best practices, compliance, and country-specific messaging requirements.
• Identify and surface operational issues and opportunities for automation and process improvement.
• Act as main contact for SMS provisioning with resellers and onboarding partners.
• Communicate effectively with customers and internal stakeholders regarding messaging operations.

Requirements

• Location: Based in Bucharest, Romania
• 1-3 years experience in operational or customer support roles, preferably in SaaS, mobile, or marketing automation.
• Excellent English communication skills with ability to influence and align multiple stakeholders.
• Strong attention to detail, problem-solving mindset, and ability to work independently and cross-functionally.
• Familiarity with SMS and email channels is a plus.
• Analytical skills with Excel expertise; SQL skills are a bonus.

Nice to have

• Knowledge of hirify.global ecosystem and tools like Looker, Slackbots, Salesforce.

Culture & Benefits

• Competitive compensation including potential equity and comprehensive benefits.
• Flexible paid time off and family services including fertility benefits and paid parental leave.
• Professional development with career pathing, learning platforms, and yearly stipend.
• Hybrid work environment fostering community, innovation, and work-life harmony.
• Employee Resource Groups and opportunities for community engagement.
• Recognized as a Great Place to Work® in multiple countries.