Helpdesk Support Specialist

TL;DR

Helpdesk Support Specialist: Providing on-site and remote technical support, troubleshooting hardware, software, and network issues with an accent on maintaining and tracking inventories of computing equipment. Focus on resolving Helpdesk tickets and contributing to a productive team environment.

Location: On-site only in Costa Rica

Company

hirify.global is the world’s largest provider of language services and technology solutions for global business.

What you will do

• Resolve Helpdesk tickets and provide on-site support daily.
• Troubleshoot hardware, software, and network issues, escalating complex issues to the appropriate teams.
• Install and configure desktops, laptops, printers, and other peripherals.
• Maintain and track inventories of all computing equipment.
• Create and maintain knowledge base documentation.

Requirements

• Minimum of High School diploma, Associate or Bachelor’s degree in Information technology or related field preferred.
• 2+ years of IT related work experience.
• Knowledge of Hardware: desktop, laptop; OS: Windows 10 / 11, Mc OS; Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team.
• Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
• Basic Knowledge of supporting mobile devices and app and virus and malware removal techniques.
• Exceptional customer service orientation and ability to communicate effectively both oral and in writing.

Nice to have

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience.
• VOIP experience.

Culture & Benefits

• Equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.