Communication Agent (Fintech)

TL;DR

Communication Agent (Fintech): Providing customer support via email, chat, phone, and social media with an accent on ensuring top-quality customer experience and following credit policies. Focus on analyzing credit applications and implementing improvements to processes.

Location: Stockholm, Sweden. One weekly WFH day.

Company

hirify.global helps customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit.

What you will do

• Communicate with customers across email, chat, phone, and social media.
• Ensure top-quality customer experience.
• Follow credit policies and regulatory standards with precision.
• Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation.
• Analyze and evaluate credit applications to produce responsible, transparent offers.
• Suggest and implement improvements to processes, tools, and workflows.

Requirements

• 1-4 years of experience in customer service, credit risk assessment, or sales/support roles.
• Native-level Swedish and fluent English.
• Strong attention to detail and comfort working in regulated environments.
• Ability to assess creditworthiness quickly and accurately.
• Familiarity with AML/KYC or a willingness to learn.

Nice to have

• German or Finnish language skills.

Culture & Benefits

• Modern office in central Stockholm.
• Diverse team from all over the world.
• Real opportunities for learning, development, and career progression.
• Supportive and high-performing Communications & Operations team.
• Breakfast, after-work hangouts, wellness perks, and top-tier tech gear.
• Values curiosity, innovation, and continuous improvement.

Hiring process

• Apply today and help build a fairer financial future.