Senior NOC Administrator

TL;DR

Senior NOC Administrator (System Engineering): Monitoring and managing network operations and systems in a 24/7/365 environment with an accent on technical leadership, problem solving, and process improvement. Focus on collaborating with engineering teams, optimizing workflows, and ensuring high availability and reliability of services.

Location: Waterloo, Ontario, Canada

Company

hirify.global is a global leader in information management, focusing on AI-driven innovation and digital transformation.

What you will do

• Provide technical and process leadership to the NOC team to improve system reliability and performance.
• Monitor and respond to issues across applications, systems, and networks in real-time.
• Collaborate with engineering and design teams to deliver seamless customer experiences.
• Develop and refine knowledge base and processes to enhance operations.
• Champion positive change to improve customer outcomes and experience.

Requirements

• Location: Must be based in or able to work onsite in Waterloo, Ontario, Canada.
• 1+ years of relevant experience and a technical degree or equivalent hands-on experience.
• Experience with SaaS applications and cloud platforms such as AWS, GCP, or Azure.
• Ability to work any shift in a 24/7/365 environment, including holidays and weekends.
• Strong communication skills and ability to work collaboratively across teams.
• A curious mindset with strong problem-solving and systems thinking skills.

Culture & Benefits

• Global community built on trust, character, and purpose.
• Commitment to diversity, inclusion, and equal opportunity.
• Thoughtfully designed benefits package supporting physical, emotional, and financial wellbeing.
• Opportunities for personal growth, collaboration, and innovation.
• Supportive work environment with a focus on ethical behavior and customer-first mindset.