IT Support Specialist

TL;DR

IT Support Specialist: Making everyday IT work smoothly for employees by handling and resolving most IT issues with an accent on device management, access, and software support. Focus on acting as the main point of contact, improving documentation to reduce repeat issues, and scaling IT support processes.

Location: Hybrid. This role is available in Zoetermeer, Netherlands, or Salo, Finland. Candidates must be eligible to work in the country of their chosen work location and hold valid EU work authorization.

Company

hirify.global Group is the European market leader in medication management, providing automatic medication dispensers to support independent living and reduce pressure on home care services.

What you will do

• Handle and resolve most employee IT issues related to devices, access, identity, and software, escalating only complex cases.
• Act as the main point of contact for IT support, demonstrating full understanding of business context.
• Own the end-user device lifecycle, including onboarding, replacements, renewals, and offboarding processes.
• Ensure all support work is handled through established IT support processes and tools.
• Reduce repeat issues by identifying patterns and improving documentation and ways of working.
• Help the company scale by building stable, repeatable IT support experiences.

Requirements

• Relevant IT education or equivalent hands-on experience.
• 1–3 years of experience in end-user IT support or service desk roles.
• Practical experience supporting Windows and/or macOS devices.
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Basic understanding of user accounts, access rights, and MFA.
• Experience working with a ticketing system and structured support processes.
• A service-oriented mindset and clear communication skills.
• Fluent professional English is required, in addition to fluent Dutch (for the Zoetermeer location) or fluent Finnish (for the Salo location).

Culture & Benefits

• You will own your work, from first contact to resolution, with real responsibility and trust.
• Opportunity to learn fast about modern IT environments, identity, devices, and how a growing tech company operates.
• Your work directly contributes to colleagues delivering care solutions that improve lives.
• A people-first culture emphasizing equality, friendliness, and team spirit.
• Space to take initiative and seize opportunities within the company.
• Commitment to developing a workplace where employees can grow with the company and find pride in their meaningful mission.