Implementation Manager (AI)

TL;DR

Implementation Manager (AI): Responsible for onboarding new and existing customers to hirify.global's AI products, leading tailored implementation plans and managing complex projects to ensure successful long-term partnerships. Focus on understanding customer tech stacks, troubleshooting challenges, and integrating with internal engineering and product teams.

Location: Onsite in Tokyo, Japan

Company

hirify.global is a global AI product and research company providing secure, intelligent solutions for businesses, trusted by over 200,000 customers for its Language AI platform.

What you will do

• Own the onboarding and implementation processes for individual customers, ensuring successful long-term partnerships.
• Serve as the customer’s project manager during onboarding, working closely with key and executive-level stakeholders.
• Teach and empower new customers to maximize value from the hirify.global platform.
• Troubleshoot challenges customers experience during system setup.
• Project manage new use cases for existing customers, including new departments, markets, and platform integrations.
• Interface with internal hirify.global teams (Support, Engineering, and Product Management) for effective software integration.

Requirements

• 3+ years of work experience, with at least 1 year in client-facing software implementation, onboarding, customer success, or account management at a SaaS company.
• Fluency in Japanese and working proficiency in English.
• Proven experience project managing customer implementations, delivering on time and within agreed scope.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Demonstrated ability to maintain strong customer relationships by navigating ambiguous situations and resolving customer issues independently.
• Strong written and verbal presentation skills in customer-facing environments.

Nice to have

• Skilled in creating and delivering customized presentations and demos in customer-facing environments.
• Familiarity with technical concepts related to SaaS products.
• Proven ability to collaborate with cross-functional teams across multiple time zones.

Culture & Benefits

• Actively supported internal mobility and development within Professional Services and Customer organization.
• Offers strong exposure to enterprise customers and cross-functional stakeholders.
• Join a team dedicated to innovation, growth, and well-being.
• Work in a culture shaped by trust, curiosity, and care.