Support Agent

TL;DR

Support Agent: Serving partners and customers by setting up and configuring AI-powered expense management solutions to integrate with payroll/bookkeeping systems with an accent on providing first-class service and understanding diverse product brandings. Focus on problem recognition, solution formulation, and improving customer satisfaction through new processes.

Location: Onsite in Stockholm, Sweden

Company

hirify.global is an AI-powered technology provider and market leader in embedded expense management, enabling innovative software companies in Europe to deliver expense solutions.

What you will do

• Communicate clearly and effectively with customers through telephone, e-mail, chat, and website.
• Provide first-class service to partners and customers.
• Understand products and services to help find the best solutions for customers.
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
• Maintain and write new articles for the customer knowledge base.

Requirements

• At least 2 years of experience within customer support.
• Strong communication skills in both Swedish and English.
• Ability to quickly recognize problems, form solutions, and execute solutions/procedures.
• Good computer skills and technical interest.

Culture & Benefits

• Join a fantastic team of five.
• Work with a company focused on partnership and transforming expense management.
• Opportunity to contribute to a market-leading AI-powered technology provider.