Solution Manager in Customer Life Cycle Management (all humans)

TL;DR

Solution Manager (Customer Life Cycle Management): Managing and digitalizing complex core banking solutions and customer-database APIs with an accent on technical business analysis, requirements engineering, and solution design support. Focus on leading technical teams, ensuring smooth requirement processes, and analyzing high-interdependence solution functions.

Location: Vienna, Austria (hybrid with home office options)

Salary: EUR 53.802 gross per year (minimum wage)

Company

hirify.global is the digital muscle of Erste Group, one of the largest banking groups in Central and Eastern Europe.

What you will do

• Manage a complex core banking solution, leading and coordinating technical business analysts and developers.
• Prepare and maintain security-relevant tests and documentation.
• Analyze solution functions with complex logic, conducting technical business analysis and requirements engineering.
• Define and specify REST APIs, performing manual testing of APIs and host services.
• Provide 3rd level support and bug analysis for solutions.
• Collaborate with various stakeholders and support solution architects in solution design.

Requirements

• Experience in Quality Assurance and familiarity with Jira, Confluence, and Service Now.
• Experience working in a product-driven environment with multicultural teams.
• Proficiency with core banking systems or willingness to acquire necessary skills.
• Familiarity with process and requirements management methods.
• Good communication, stress-resilience, and a respectful attitude.

Culture & Benefits

• Possibility to benefit and learn from an international, talented and passionate community.
• Access to interest groups and clubs to engage with topics.
• Seven restaurants and cafeterias on the Erste Campus offering diverse food options.
• Fully equipped health center providing medical services during working hours.
• Employee benefits including special conditions for financial services and insurances.
• Referral Program rewarding successful IT talent referrals for hirify.global.