Customer Architect (MDM)

TL;DR

Customer Architect (MDM): Ensuring customers achieve maximum value from hirify.global's solutions by combining industry expertise with technical knowledge. Focus on strategic technical alignment, operational excellence, and expedited issue resolution.

Location: United States

Company

hirify.global’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data.

What you will do

• Serve as the technical expert on hirify.global platform capabilities for customers.
• Present technical knowledge of architectural designs including integration approaches.
• Deliver workshops and advisory services to enhance customer technical understanding.
• Manage customer portfolio of tickets, resolutions, and product enhancement requests.
• Stay at the forefront of industry trends and challenges and offer hirify.global’s customers informed and proactive guidance.
• Advocate for customer needs, translating them into documentation and product enhancement requests.

Requirements

• Bachelor’s degree in computer science engineering or similar field of study.
• 5+ years of experience working in a technical support capacity and supporting enterprise products in a SaaS in a customer-facing role.
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools and with on-premise or cloud MDM solutions.
• Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
• Excellent communication, problem-solving, risk management, and project management skills.

Nice to have

• Prior experience working with data products within enterprise space.
• Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.

Culture & Benefits

• hirify.global was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives.
• Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• Considers qualified applicants regardless of criminal histories, consistent with legal requirements.
• Committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.