Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Managing key business clients for a digital banking/payments platform with an accent on optimizing product usage and ensuring long-term client satisfaction. Focus on driving client success, business growth, and resolving issues across payments, cards, FX, and wallets.

Location: Hybrid in Riga. On-site format in Riga required.

Company

Our client is a UK-based fintech company (licensed EMI, regulated by FCA) providing a digital banking/payments platform for businesses, simplifying international payments and multicurrency operations.

What you will do

• Manage and grow relationships with business clients.
• Support client onboarding, including KYC/KYB flow coordination.
• Monitor client activity and ensure smooth daily operations.
• Resolve issues across payments, cards, FX, and wallets.
• Collaborate with operations, compliance, and tech teams.
• Increase product adoption and identify upsell opportunities.

Requirements

• 2–3+ years of experience in fintech, EMI, PSP, or digital banking.
• Deep understanding of payment flows (SEPA, SWIFT, cards, FX, wallets).
• Strong communication and client-facing skills.
• Ability to manage clients end-to-end without micromanagement, demonstrating a proactive, problem-solving mindset.
• Fluency in English and Russian is required.
• Must work on-site in Riga.

Culture & Benefits

• Work with a regulated fintech company (FCA EMI).
• Fast-paced, small team environment with high ownership and direct impact.
• Flexible work model.
• Opportunities for growth as the company scales.