Incident Management Analyst Iii

TL;DR

Incident Management Analyst Iii: Analyzing and resolving incidents within IT services by following incident management processes with an accent on avoiding recurring incidents and improving incident management protocols. Focus on driving critical incident service impacts to expedient resolution, working closely with technical teams and leading incident investigations.

Location: Barcelona or Madrid.

Salary: €49,862 - €74,794 a year

Company

hirify.global enables companies to collect payments in 40 emerging markets, acting as a payments processor and merchant of record.

What you will do

• Respond to service incidents, identify causes, and follow incident management processes.
• Prioritize incidents according to their urgency and impact on the business and customers.
• Coordinate and communicate effectively with technical teams and stakeholders during the incident lifecycle.
• Lead or participate in incident investigations and root cause analysis, recommending preventative measures.
• Log all incidents and resolutions to identify and capture possible recurring failures.
• Enhance the incident management process as needed to ensure relevance.

Requirements

• 3-5 years’ experience in an incident management analyst role with root cause & postmortem expertise including incident commander experience.
• Ability to focus on solving critical incidents and drive expedient resolutions.
• Excellent interpersonal, troubleshooting, problem-solving, analytical, and time management skills.
• Experience in Databases / Infrastructure / Micro Services / SQL.
• Background in a financial payments industry or similar.
• English: Fluent

Nice to have

• Background in Software Development/Automation.
• Ability to learn and understand new technologies in a short period of time.

Culture & Benefits

• Flexible schedules and performance-driven environment.
• Work in a dynamic fintech industry with opportunities to build and boost creativity.
• Premium Coursera subscription and free language classes (English, Spanish, or Portuguese).
• Social budget for team activities and hirify.global Houses for coworking.

Hiring process

• The Talent Acquisition team reviews CVs and keeps candidates updated by email.