Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Developing and maintaining long-term relationships with key customers, ensuring their success with hirify.global's payment solutions with an accent on understanding business goals and identifying strategic needs. Focus on leveraging data analytics for customer insights and driving the implementation of Customer Success methodologies.

Location: Hybrid in Cape Town, South Africa

Company

hirify.global enables global brands to collect payments in 40 emerging markets, acting as both a payments processor and a merchant of record.

What you will do

• Collaborate closely with both internal teams and clients to ensure alignment and effective communication.
• Build and maintain strong, long-term relationships with key customers, becoming a trusted advisor.
• Work with customers to understand their business goals and challenges, helping them achieve success through hirify.global solutions.
• Identify and prioritize customer strategic needs, initiatives, and deployment opportunities to develop project plans.
• Leverage data and analytics to generate customer insights and inform strategic recommendations.
• Drive the development and implementation of Customer Success methodologies to enhance team productivity.

Requirements

• Excellent communication and active listening skills.
• Self-motivated and solution-oriented approach to problem-solving.
• Strong multitasking and organizational abilities, with proven success in fast-paced environments.
• Undergraduate degree and 3–6 years of experience in Customer Success Management, ideally within a B2B environment.
• Fluency in English, both written and verbal.
• Proficient in Excel, with advanced data analysis and reporting capabilities.
• Minimum of 1 year experience in the payments/Banking industry.
• Background in Customer Success or Project Management.

Culture & Benefits

• Flexible schedules focused on impact and productivity.
• Work in a dynamic and ever-evolving Fintech industry.
• Referral bonus program.
• Access to a Premium Coursera subscription for learning and development.
• Free English, Spanish, or Portuguese language classes.
• Monthly social budget to chill out with your team.
• hirify.global Houses: opportunity to rent a house for coworking with your team worldwide.