Azure Support Engineer (Azure)

TL;DR

Azure Support Engineer (Azure): Providing frontline technical support for cloud infrastructure, services, and applications with an accent on diagnosing and resolving complex Azure-related issues and outages. Focus on collaborating across engineering and product teams to ensure a top-notch customer experience and streamline support processes.

Location: Hybrid, must be based in the U.S.

Salary: USD $56,000–$89,600 per year

Company

hirify.global is a leading technology company driving the global information technology ecosystem, specializing in bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

What you will do

• Respond to complex inbound Azure technical service requests over phone and email.
• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
• Provide Tier 2 support for cloud-based infrastructure and applications, guiding users through Azure features and best practices.
• Document issues, create/maintain internal runbooks, and lead/participate in on-call rotation for critical incidents.
• Identify support trends and partner with Product & Engineering on long-term solutions.
• Handle support requests from resellers, advocating for customers with engineering and third-party vendors to ensure timely resolution.

Requirements

• 4–7+ years in Azure technical support, solutions engineering, or a similar customer-facing technical role.
• Azure certification is required.
• Deep experience with SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking.
• Strong knowledge of Microsoft Azure services and architecture, with proficiency in Azure CLI, PowerShell, and diagnostic tools.
• Familiarity with networking protocols (DNS, DHCP, TCP/IP) and OS-level troubleshooting (Windows/Linux).
• Excellent problem-solving, analytical, and C1-level English verbal and written communication skills with a customer-first mindset.

Nice to have

• ITIL certification.
• Programming/scripting experience in Bash, Python, PowerShell, PHP, and knowledge of SQL.
• Exposure to virtualization and orchestration technologies such such as Docker and Kubernetes.
• Experience with JIRA and Confluence.

Culture & Benefits

• Opportunity to accelerate your career in a leading global technology company.
• Collaborative environment, embedded deeply in the product ecosystem, working across engineering, product, and customer-facing teams.
• Passion for driving exceptional customer experience and eagerness to learn new technologies.
• Hybrid work model, with flexibility for some weekends and later hours to support a 24x7 business.
• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan with company match, and wellbeing benefits.