Field Service Coordinator I (French Speaker)

TL;DR

Field Service Coordinator (French Speaker): Analyzing service requests and assigning calls to Customer Engineers, ensuring efficient service operations across Canada with an accent on strategic review, efficient call assignment, and parts management. Focus on optimizing geographical coordination, aligning ETAs with SLAs, and proactive problem-solving in a high-volume environment.

Location: Hybrid in Belgrade, Serbia. Support operations across Canada.

Company

hirify.global Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining, serving customers in more than 35 countries worldwide.

What you will do

• Analyze service requests and assign calls based on Customer Engineer skills, schedules, and service request specifics.
• Prioritize customer needs, balance workloads, and optimize geographical coordination between sites and engineers.
• Manage parts availability, proactive ordering, and processing, ensuring alignment with estimated time of arrival (ETA).
• Address specific customer requirements, monitor territory status, and manage service requests (SRs) effectively.
• Maintain clear communication with internal departments and document all actions on service requests.
• Identify improvement opportunities, provide feedback, and attend company-mandated training courses.

Requirements

• Fluency in French required for supporting Canadian operations.
• Must be able to work hybrid from Belgrade, Serbia.
• Open to candidates without prior experience, hiring based on potential.
• Curious, motivated, and excited to learn.
• Ability to work 2nd (13-21h) & 3rd (21-05h) shifts.

Culture & Benefits

• Full, structured training provided from scratch.
• 1:1 mentorship and ongoing guidance.
• Supportive team environment for learning at your own pace.
• Clear career pathways with opportunities for advancement into senior roles or leadership.