Content Moderation Quality Specialist (Gaming)

TL;DR

Content Moderation Quality Specialist (Gaming): Maintaining a safe and respectful environment across hirify.global's gaming and community platforms by overseeing content review and enforcement of community guidelines. Focus on leading moderation teams, handling complex escalations, and identifying trends for policy improvements in user-generated content.

Location: Must be based in Malaysia or Singapore

Company

hirify.global is a global product company focused on creating immersive virtual world experiences and popular games like Genshin Impact and Honkai: Star Rail, fostering an inclusive global ACG community.

What you will do

• Oversee the review and enforcement of community guidelines for in-game and community user-generated content.
• Lead, support, and provide direction to moderation teams.
• Handle complex, high-risk, or sensitive escalated cases.
• Interpret and apply moderation policies, ensuring alignment with company standards.
• Identify trends, risks, and gaps in content safety and recommend improvements.
• Collaborate cross-functionally with community, operations, and policy teams.

Requirements

• Professional working proficiency in English, Chinese, and Japanese/Korean is required, with the ability to assess content accurately across these languages.
• Strong understanding of content moderation principles, policies, and enforcement practices.
• Experience managing or mentoring moderation teams in a fast-paced online environment.
• Excellent judgment in handling nuanced, sensitive, or ambiguous content cases.
• Ability to balance user experience, platform safety, and policy compliance.
• Strong communication and documentation skills.

Culture & Benefits

• Committed to providing immersive virtual world experiences to players.
• Fosters an enthusiastic and inclusive global ACG community.
• Explores cutting-edge game development technologies (cel shading, cloud gaming).
• An equal opportunity employer that believes diverse backgrounds are key.