Customer Success Manager

#vacancy #вакансия #fintech #crypto #trading #support

Customer success manager| Remote | EN/RU/UA

We are an international fintech company working in the trading space and building large-scale online communities worldwide. Our mission is to simplify finance and turn complex trading concepts into clear, practical insights for millions of users.

We’re looking for an experienced Community Manager to take ownership of our online communities across Telegram, Discord, WhatsApp, and Facebook.

🔹 What you’ll do:

• Moderate discussions and maintain a friendly, respectful environment
• Provide first-line user support and escalate complex cases
• Create educational content, platform updates, and announcements (EN/RU/UA)
• Manage community bots and engagement tools
• Organize online activities to boost engagement
• Collect user feedback and share insights with Product, Support, and Marketing teams
• Monitor community sentiment and prepare reports

🔹 We’re looking for someone who:

• Has 4+ years of experience in Community Management or Support
• Has worked in fintech, trading, crypto, blockchain, iGaming, or similar industries
• Is native in one of the following: English, Russian, or Ukrainian, with C1 in the other two
• Confidently uses Telegram, Discord, WhatsApp, Facebook
• Understands trading basics and is comfortable working with high-risk products
• Is ready to work 2/2 schedule (12-hour shifts, day or night shifts available by choice)

🔹 We offer:

• Competitive salary in USD or EUR
• Quarterly performance-based bonuses
• Fully remote work
• 28 calendar days of paid vacation
• Career growth in a fast-growing international fintech company
• Team retreats 1–2 times per year

To apply, please DM Показать контакты